The Russian Store - Customer Service

Questions? Call Toll-Free 877-787-7427, 9:00am - 6:00pm MST M-F
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Most in-stock purchases are shipped from our Arizona warehouse location within 24 hours from the time we receive your order.

Occasionally, orders might be shipped from another location depending on availability of the product you ordered. In the event that product availability is scattered over more than one warehouse location, we will ship your order in multiple packages for speedier delivery at no additional cost to you.

Rush shipments are available by calling customer service at 1-877-RUSSIA7 (787-7427).

In general, we calculate our shipping charges based on rates we get directly from FedEx. These rates tend to calculate the weight of the shipment with the location of where it is being delivered.

From time to time, The Russian Store may offer discounts, specials, and other promotions that can reduce the cost of shipping. In that event, we will provide adequate notice of any changes to our shipping charges directly on our Web site.

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